REFUND POLICY

PAYMENT + ACCESS

All payments are processed securely through PayPal. Upon registration and payment, class access is provided via Zoom links sent to your registered email address.

SINGLE CLASSES + DROP INS
You may cancel a single class and request a full refund at least 24 hours before the scheduled start time.

No refunds will be given for no-shows or cancellations made within 24 hours of the class.

If there is an emergency or technical issues on our end preventing class delivery, you will be offered a make-up class or full refund.

PACKAGES + SUBSCRIPTIONS

Refunds for class packages or monthly subscriptions are available within 7 days of purchase, as long as no classes have been used or accessed.

Once a class has been attended or accessed, the package is considered non-refundable.

Subscriptions may be canceled anytime to avoid future charges, but prorated refunds will not be issued for the remaining period.

PRIVATE SESSIONS

You may cancel or reschedule a private session with at least 24 hours’ notice for a full refund or credit.

Cancellations within 24 hours of your session are non-refundable, except in emergencies, at our discretion.

COURSES + WORKSHOPS

Full refunds are available if canceled at least 48 hours before the course or workshop begins.

Once a program has started, fees are non-refundable, though you may request credit or transfer options, which we review case-by-case.

TECHNICAL ISSUES

We use Zoom to deliver our live online classes. If you experience a technical issue that prevents you from joining, contact us at connectwithmarrow@gmail.com within 24 hours of the missed class.

If the issue is on our end, you will be offered a reschedule, credit, or refund.

If the issue is on your end (e.g., internet problems), we may offer a one-time courtesy reschedule, but no refund is guaranteed.

HOW TO REQUEST A REFUND

To request a refund, please email us at connectwithmarrow@gmail.com with the following:

Full name
Email used at registration
Date/time of class
Reason for refund request

We aim to respond within 2 business days. Approved refunds will be processed via PayPal within 5–7 business days.